Privacy policy

All of your personal information collected will be used to help make your visit to our website as productive and enjoyable as possible.

Ensuring the confidentiality of the personal data of users of our sites is important to us.

All personal information relating to members, subscribers, customers or visitors using;; and will be treated in accordance with the Personal Data Protection Act of October 26, 1998 (Law No. 67/98).

The personal information collected may include your name, e-mail, telephone and / or mobile phone number, address, date of birth and / or others.

Use of the sites;; and assumes acceptance of this Privacy Agreement. The Hello Padel team reserves the right to change this agreement without prior notice. Therefore, we recommend that you check our privacy policy regularly so that you are always up to date.

Hello Padel is a brand of Absoluto Padel, Lda.



This Privacy Policy establishes Hello! Padel with its Clients, in terms of personal data protection, aiming to reinforce and consolidate their relationship of trust and proximity. Through this Privacy Policy, Hello! Padel informs its Clients about the treatments it carries out with its data, as well as the rights that it recognizes them, as holders of personal data. Hello! Padel operates in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and applicable data protection legislation, in all personal data processing activities that are responsibility. Hello! Padel treats personal data through various operational and technical means that support the activities of your business processes.


a) Objectives

The Privacy Policy, as a communication tool, has as main objectives:

- Strengthen and consolidate the relationship of trust and proximity of Hello! Padel with its Customers;

- Demonstrate transparency in the processing of personal data performed by Hello! Padel;

- Inform Customers of their rights, as holders of personal data, and how they can exercise them;

- Inform Customers about Hello! Padel to whom they can request the exercise of their rights, or clarify how their personal data are treated;


b) Scope

The Privacy Policy applies exclusively to the processing of personal data carried out by Hello! Padel, in the context of the intended purposes. For the purposes of this Privacy Policy, any information relating to an identified or identifiable natural person is considered personal data. The Customer is identifiable and can be identified directly or indirectly, namely through an identification number or through specific characteristics of his physical, physiological, genetic, cultural or social identity.

 c) Our commitment

 We are committed to only processing your personal data that is strictly necessary to provide you with the best services, ensuring transparency in information and application of best practices in the field of security and protection of personal data.

Whenever your personal data is processed by sub-contracted entities, Hello! Padel will demand that these entities present the same level of guarantee of privacy and security in terms of protection of personal data.

Whenever you have any doubts about the treatment of your personal data, we will be available to help you, using the form available in the privacy area of our website, or through other means that we make available to you.

We want to deserve your trust and feel that your personal data is safe with us, as we will always be committed to protecting your privacy, taking, with great seriousness and commitment, our responsibilities with regard to the protection of your personal data.


d) What personal data do we use and what do we use it for?

Hello! Padel is committed to only treating personal data strictly necessary for each process.

 Transaction Management - Whenever you request the indication of your tax identification number in your purchases, we need to register it and transmit it to the Tax Authority;

 Direct Marketing - We will also need your contact details (email and mobile phone number) in order to send you informative communications about news, campaigns and offers, discounts or benefits, generic or targeted. You can, at any time, withdraw the indication to receive this type of communications.

 e) How long do we keep your personal data?

We only keep your personal data for the period strictly necessary to fulfill the objectives identified above, within the legal limits. After the defined conservation period, Hello! Padel undertakes to delete, destroy or anonymize your personal data. In general, Hello! Padel keeps transaction data for a period of 10 years, this being the term defined by law, as well as the maximum reasonable useful life of our equipment. You can ask us for additional information regarding the retention periods of your personal data, by email:

 f) With whom can we share your personal data?

In certain cases, we may disclose your personal data to entities that provide services to us, within the scope of home deliveries, repairs and service of articles, financial services and marketing actions. We will proceed with the transmission of your personal data to the Tax Authority, by legal imposition. Hello! Padel does not, under any circumstances, share your personal data with other companies or brands, for other commercial purposes.


g) What are your rights and how can you exercise them?

As a rule, the holder of personal data has the following rights in terms of data protection: right of access, right of rectification, right of deletion, right of limitation, right of portability, right of opposition and right not to be subject to automated decisions. In cases where you have given consent for a specific treatment of your personal data, you can withdraw it at any time. To exercise any of these rights, you must do so by e-mail: Hello! Padel will carefully analyze the requests, assessing their legitimacy and relevance, committing to respond in a timely manner. If necessary, the holder of personal data may also file a complaint with the National Data Protection Commission (CNPD).

 h) Cookies

Hello! Padel uses cookies on its Websites to improve the performance and browsing experience of our users, increasing, on the one hand, the speed and efficiency of response and, on the other, eliminating the need to repeatedly enter the same information. The placement of cookies not only helps websites to recognize the user's device the next time they visit us, but it will also be essential for their operation. The cookies used by Hello! Padel, in all of its Websites, does not collect personal information that allows the user to be identified, but only stores generic information, namely, the user's form and / or location of access and the way he uses the Websites. Cookies only retain information related to the User's preferences.

Session cookies: These are temporary cookies that remain in the browser's cookie file until the browser leaves the website, so there is no record on the user's hard drive. The information collected by these cookies is used to analyze website traffic patterns. Ultimately, this allows us to improve the content and improve the usability of the website.

Analysis cookies: Those that are treated well by us or by third parties, allow us to quantify the number of users and perform the measurement and statistical analysis of how users use the service offered. We examine your navigation on our website, with the aim of improving the supply of products or services that we offer you.

Advertising cookies: These are those that are treated well by us or by third parties, allow us to more effectively manage the offer of advertising spaces that exist on the website, being able to analyze your browsing habits and show you advertising related to your profile. navigation.

 i) How do we protect your personal data?

We have a variety of information security measures, in line with the best national and international practices, in order to protect your personal data, including technological controls, administrative, technical, physical measures and procedures that guarantee the protection of your personal data, preventing its misuse, unauthorized access and disclosure, its loss, its improper or inadvertent alteration, or its unauthorized destruction. We assume, in terms of information security, the same commitment to continuous improvement by which we are guided in our daily activity.

Among others, we highlight the following measures:


  1. Restricted access to your personal data;
  2. Storage and transmission of personal data securely;

iii. Protection of information systems through devices that prevent unauthorized access to your personal data;

  1. Implementation of mechanisms that guarantee the safeguarding of the integrity and quality of your personal data;
  2. Permanent monitoring of information systems, with the aim of preventing, detecting and preventing the misuse of your personal data;
  3. Redundancy of personal data storage, processing and communication equipment, to avoid loss of availability.
  4. h) Updates to this Privacy Policy

 This Privacy Policy can be revised and updated, which will be disclosed on our website.